We have already created over 100 data integration systems with customers from various industries and countries. We integrate both customers and carriers, telematics systems, telematics system integrators, order placement and invoicing platforms. Below we describe one such process.

Challenge

At the end of 2022, SKAT faced a challenge. One of the key customers approached us with a request to implement system integration that would enable data exchange automation and significantly streamline cooperation.

Reaction

SKAT is not afraid of challenges. The company’s project teams (IT Systems Design Department and Project and Process Coordination Department) immediately took action, working closely with the customer’s IT department representatives. As a result of a series of short but intensive meetings, it was possible to develop common assumptions and define the scope of integration.

Solution

A number of changes were implemented that automated key data exchange processes. The client gained the ability to submit orders electronically immediately after entering them into their system, which in turn allowed them to be automatically added to the SKAT database and eliminate manual data entry. Additionally, the client began receiving invoices in a structured format, which are imported into their system and appropriately linked to orders.

Benefits

System integration has brought a number of measurable benefits to both parties. SKAT has noted a significant improvement in the efficiency of freight forwarders and the accounting department. The risk of errors and inconsistencies has been reduced, and automation has eliminated the need for duplicate work on the client’s side. The client receives accurate and up-to-date information on an ongoing basis, which improves decision-making and optimizes business processes.

Key takeaways

The system integration project with the client has proven that close cooperation and openness to innovation are key to success in the transport industry. SKAT understands the importance of delivering valuable data quickly, which enables our customers to make the right decisions.

Summary

SKAT continues its mission to build strong and effective customer relationships. The company is ready to take on new challenges in the field of information exchange automation, believing that this is the approach that defines its advantage and opens the way for further success in the transport and logistics market.